Privacy Policy

From you, as the Organization:

• Account details — name, email, phone number, password or OTP login
• Business details — your kitchen's name, menu, pricing, and delivery areas
• Billing details for your TiffinCloud subscription

About your Customers, which you or they add to TiffinCloud:

• Name, phone number, and delivery address
• Subscription, order, and payment history with your business
• Anything they submit through the portal — skipping a day, pausing, extra orders

We also collect basic usage data automatically — device and browser type, pages visited, and log data — mainly to keep the Service secure and to fix bugs.

• To run the Service — the dashboard, kitchen board, reminders, and customer portal
• To send WhatsApp/SMS OTPs and the reminders you've set up (like renewal or payment nudges)
• To bill you for your TiffinCloud subscription
• To give you support when you ask for it
• To keep the Service secure and stop misuse
• To improve TiffinCloud over time

We don't use your Customers' data for our own marketing, and we don't sell anyone's data — yours or your Customers' — to anyone.

Your business data and your Customers' data are only visible to your own Organization's dashboard — another tiffin business on TiffinCloud can't see your Customers, and vice versa. A small number of TiffinCloud staff can access account data when needed for support or to keep the Service running safely.

We work with a few outside services to run TiffinCloud, for example:

• Cloud hosting and database providers, to store and run the Service
• WhatsApp/SMS providers, to deliver OTPs and reminders
• Email delivery providers, for account and billing emails

These providers only get the data they need to do their job for us. We may also share information if the law requires it, or if TiffinCloud is ever acquired or merged with another company — in which case your data would move with the business, under the same protections described here.

We use standard security practices — encrypted connections, access controls, and regular reviews — to protect your data and your Customers' data. No online service can guarantee to be 100% secure, but we take this seriously and work to keep things locked down.

We keep your data for as long as your account is active. If you close your account, we'll delete or anonymize your business and Customer data within 90 days, except where we need to keep something longer for legal or accounting reasons. You can export your Customers, orders, and payment history to CSV any time from Settings before closing your account.

As the Organization, you can access, correct, export, or delete your data at any time from your dashboard, or by emailing us. Because your Customers' information is added and managed by you, they should reach out to you (their tiffin provider) first to update or remove their details — and we'll help you with that request if you need us to. Either way, you're welcome to email us directly at [email protected].

We use a small number of cookies to keep you signed in and remember your preferences. We don't use them for ad tracking. You can block cookies in your browser, but the dashboard and portal may not work properly without them.

TiffinCloud accounts are for business owners aged 18 and up. We know Customers of any age might receive a tiffin, but the account itself — and the data tied to it — belongs to the Organization, not to an individual Customer, minor or otherwise.

If we update this Privacy Policy, we'll change the date at the top of this page, and let you know directly if the change is significant. Continuing to use TiffinCloud after an update means you accept the revised policy.

Questions about this policy, or a request about your data? Email us at [email protected].